Last updated · July 11, 2026
We can help.
Something not working, or a plant emergency the app isn't handling well? We read everything.
[email protected] — include your app version (Profile → Settings) and screenshots if you can.
Common questions
- Scans failing? Check camera permission in system Settings, and try a photo with the whole plant in frame, in daylight.
- Subscription issues? Purchases are handled by the App Store / Google Play — "Restore purchases" on the paywall re-syncs your entitlement.
- Delete your account? Profile → Privacy & data → Delete account. Immediate and irreversible; export first if you want a copy.
Delete your Plant Rescue AI account
You can permanently delete your Plant Rescue AI account and its data at any time:
- In the app: Profile → Privacy & data → Delete account → confirm. Deletion is immediate and irreversible.
- By email: if you can't access the app, write to [email protected] from the address on your account and we'll delete it within 30 days.
What's deleted: your account, profile, plants, sites, photos, scans, diagnoses, recovery plans, care history, and any identification corrections — everything tied to your account, permanently.
What's kept: nothing tied to you. Subscription billing records live with Apple or Google and follow their retention rules; cancel any active subscription in your App Store or Google Play settings, as deleting the account does not cancel billing.
Your data
Export or delete everything in-app: see the privacy policy for details.